Web Coordinator (Concord, NC)

We are searching for a talented and creative person to join us as the Web Coordinator in a junior developer role.

* Develop and maintain solutions for our diverse digital ecosystem
* Create and manage ad-hoc websites, landing pages and apps as needed
* Gather business requirements and develop specifications for web-based applications
* Integrate websites with back-end systems, such as databases
* Develop, troubleshoot and monitor digital activities
* Provide technical assistance to team and partners
* Pro-actively research and execute creative and cost-effective solutions to enhance the fan/end-user experience and overcome obstacles
* Write test plans and test results
* Other duties as assigned

* At least one year relevant experience
* High school diploma or equivalent required; associate's or bachelor's degree in relevant field preferred
* In-depth knowledge of internet protocols and and applications
* Strong knowledge of current and emerging digital trends
* Strong critical thinking skills
* Able to work well both individually and as part of a team
* Able to apply technical knowledge within real-world constraints
* Able to form strategic decisions and execute them successfully
* Proven record of successfully handling multiple projects simultaneously
* Interest in and familiarity with motorsports helpful

Technical Knowledge:
* Strong knowledge of/experience working with:
   * WordPress content management systems
   * Javascript
   * PHP
   * Databases and database integration
   * APIs
* Working knowledge of:
   * Basic SEO protocol
   * UI trends and information architecture
   * Google Analytics
* Helpful knowledge:
   * SportsPress
   * App development
   * Google Tag Manager

About the Role:
* Full-time (40+ hours per week)
* Based in Concord, NC
* Minimal overnight travel required

***Must include salary requirements for consideration***

Manager, Public Relations (Concord, NC)

This full-time role oversees public relations for the World of Outlaws, the Super DIRTcar Series, DIRTcar Racing, and related entities by maintaining a favorable public image; promoting events, the series, and the company as a whole; communicating policy, accomplishments and points of view; fielding media questions and pitching stories to the media; preparing media kits, organizing press conference, and managing crisis communications.

* Manage the public relations team
     * Hire, train, coach and manage team
     * Assign responsibilities and provide direct feedback
     * Provide editorial guidance and edit releases
* Develop and implement strategic public relations programs to increase brand, sponsor and event awareness
     * Work with other WRG teams to ensure adequate promotion and coverage of all series events and corporate initiatives
* Manage editorial content on website and social channels
* Develop and manage the editorial calendar
     * Assign content creation to public relations coordinators
     * Work with other WRG teams to create content
     * Create additional content as needed
* Manage media relationships
     * Build relationships with endemic media and beyond
     * Write and pitch stories beyond what endemic media picks up
     * Solicit and manage inquiries and credential requests
     * Coordinate media access to teams and drivers
     * Plan and execute press conferences as needed
     * Oversee and maintain media kits
     * Manage digital asset management library of photographs
* Serve an at-track role at high profile events
     * Manage media center and handle media requests
     * Manage crisis communications and serve as the voice of the series
* Ensure the maintenance of current statistics
* Maintain, analyze, optimize and communicate public relations metrics and impact
* Other duties as assigned

* At least five years of previous journalism or public relations experience
* Previous leadership experience in a journalism or public relations field helpful
* BS/BA degree in Journalism, Public Relations, Marketing and/or Sports Management required
* Understanding of motorsports industry needed
* History of success with traditional and interactive public relations programs
* High comfort level with digital media; experience with web content management
* Strong writing ability required
* Able to maintain positive demeanor, even in highly stressful or demanding situations

**Must include salary requirements for consideration. Writing samples may be requested**

Manager, Event Ticketing

This is a full-time, year-round role based in Concord, NC, managing our ticket sales. This hands-on role travels throughout the year, and especially during race season, to approximately 85 events (nights and/or weekends) a year.

* Maximize ticket sales using and not limited to these efforts:  complete comprehension of the ticketing system; partnering with Event Operations, Marketing, and Public Relations for pricing, promotions, press releases, etc.; creating, maintaining and updating the ticketing system for online and telephonic sales; communicating with our customers regarding tickets and upcoming events
* Partner with the ticketing software organization to ensure accuracy, timeliness and ease of sales.
* Serve internal and external customers by and not limited to: distributing tickets to patrons; addressing and resolving patron concerns or complaints; selling tickets to patrons in-person, online or over the phone; communicating with internal and event staff regarding upcoming events and/or ticket details; developing and distributing event and renewal communications
* Proactively develop and implement solutions to increase revenue, enhance customer satisfaction and/or eliminate recurring concerns
* At events, these person will perform a number of critical roles, including: setting up, maintaining and breaking down ticketing equipment; determining event-day staff needs; locating, training and overseeing event ticket staff in partnership with track/event promoter; coordinate with Accounting on point-of-sale locations; address and resolve customer issues
* Other duties of this role include and will not be limited to: answering ticket related questions from internal and external customers; generating regular and accurate reports; reconciling ticket-related financials; ensuring adequate ticket supplies; troubleshooting technical issues related to ticketing and the ticketing software/hardware; and other duties as assigned.

The right candidate for this role will possess:
* 2-5 years of previous hands-on ticket sales experience; experience with programming of sales preferred
* Superior customer service skills
* Able to successfully juggle multiple high-priority projects
* Able and willing to learn ticketing system, primarily through self-led efforts
* Problem solving skills
* Able to maintain a calm demeanor in high-pressure situations
* Adaptable
* Able to use and perform basic troubleshooting on internet-based software and/or ticketing machines

***You must include salary requirements to be considered for this role***

Future Notification - Series and Officials

If you are interested in being considered for a future position as an official, technical inspector, merchandise or other traveling position with the Super DIRTcar, DIRTcar Racing or the World of Outlaws series, please submit your resume here.

Future Notification - Marketing

If you are interested in being considered for a future position in sales, marketing or the creative field with World Racing Group (including DIRTcar Racing and World of Outlaws), please submit your resume here.

Future Notification - Other Positions

Upload your resume for consideration as future positions become available.