Client Services Coordinator (Concord, NC)

This is a full-time, year-round position that supports our partners, sponsors, clients and the Client Services team.

Duties:

  • Assist the Client Services team with contract deliverables, activation, and fulfillment
  • Address client concerns and resolve as needed in consultation with the Client Services team
  • Perform support duties, including but not limited to: preparing items for shipment, coordinating hospitality, invoice and budget reconciliation, researching new promotional ideas, and other activities
  • Partner with the rest of the Client Services team, Operations and Marketing to execute events and/or marketing endeavors
  • Provide customer service to customers through call center ticket sales and support
  • Update and maintain status reports, administrative documents, meeting agendas and notes.
  • Create recap documents for events and assist in providing mid-year and year-end wrap-up reports
  • Create ad hoc reports as necessary
  • Serve as a resource to coordinate successful execution of events
  • Other duties as assigned

Required Skills:

  • 2 years previous customer service experience required; this may include part-time employment or internships
  • Interest in motorsports, especially dirt racing, preferred
  • Bachelor's degree required; concentration in marketing, public relations or sports/motorsports management preferred
  • Excellent communication and customer service skills
  • High sense of ownership and personal accountability
  • Able to solve problems on own balanced with the knowledge of when to seek assistance from others
  • Strong organizational skills necessary
  • Proficiency in Microsoft Office suite
  • Detail oriented with the ability to handle multiple projects with varying deadlines
  • History of and willingness to work in a team environment

Other Information:

  • This position is based in Concord, NC. No relocation assistance is available
  • This position will have limited travel, averaging 20% monthly with a concentration occurring during racing season. Travel is both domestic and international. Candidate will be responsible for procuring necessary personal documents for international travel if necessary.
  • This position frequently requires sitting for long periods of time; occasional standing, bending, kneeling and twisting; using hand to grasp, reach and feel; occasional lifting of up to 15 pounds; and close vision. The position is based indoors and will occasionally be exposed to the elements.

***You must include hourly pay requirements when applying for this position. Applications without an hourly pay requirement may not be considered.***

Future Notification - Series and Officials

If you are interested in being considered for a future position as an official, technical inspector, merchandise or other traveling position with the Super DIRTcar, DIRTcar Racing or the World of Outlaws series, please submit your resume here.

Future Notification - Marketing

If you are interested in being considered for a future position in sales, marketing or the creative field with World Racing Group (including DIRTcar Racing and World of Outlaws), please submit your resume here.

Future Notification - Other Positions

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