Manager, Ticket Operations

This role will manage event ticketing operations and ticket customer care using the existing platform with a focus on streamlining processes, driving strategy and seeking and ensuring a positive customer experience.

Duties:
1. Operational
* Topline responsibility for all ticket sales - whether online, onsite or via phone
* Serve as primary point of contact for troubleshooting, coordinating development and optimization
* Proactively develop and implement solutions to increase revenue, enhance customer satisfaction, eliminate recurring concerns
* Communicate with staff regarding upcoming events and/or ticketing detail
* Manage ticket system set-up at events, including hardware and software
* Develop and execute event staffing plan, including allocating any internal resources and arranging temporary in-market support; train and oversee event day ticketing staff
* Develop and refine ticketing policies and procedures
* Distribute tickets to patrons; address and resolve any concerns
* Develop and distribute event and renewal communications
* Coordinate with and/or provide support to internal groups as necessary

2. Sales and Strategy
* Work within WRG and with venue partners to develop technologies in new and innovative ways to market, sell and deliver tickets
* Generate accurate, relevant and timely reporting, including but not limited to: actual vs projected sales; sales performance and trends; attendance tracking; and ticketing tiers
* Attend regular meetings and provide feedback, analysis and ideas for setting and meeting ticket sales and customer satisfaction goals
* Identify and execute steps to maximize renewal rate and velocity
* Keep current with industry developments and best practices; incorporate as possible

3. Financial Reconciliation
* Monitor all accounts to ensure ticket sales are reconciled promptly
* Prepare internal and external event settlement figures
* Work with Accounting to develop and manage payment and tracking process

Candidate:
The right candidate for this role will possess:
* 5+ years of previous hands-on ticket sales experience; experience with programming of sales preferred
* Superior customer service skills
* Able to train staff one-on-one as well as remotely
* Tickets.com experience preferred but not necessary
* Able to successfully juggle multiple high-priority projects
* Able and willing to learn ticketing system, primarily through self-led efforts
* Problem solving skills
* Able to maintain a calm demeanor in high-pressure situations
* Adaptable
* Able to use and perform basic troubleshooting on internet-based software and/or ticketing machines

Notes:
* This position is full-time
* This position is based in Concord, NC (no relocation provided)
* This position does involve overnight travel, ranging from 10% - 75% per month depending on the race schedule
* This position does involve overnight travel on some weekends and holidays

***You must include salary requirements to be considered for this role***

Future Notification - Series and Officials

If you are interested in being considered for a future position as an official, technical inspector, merchandise or other traveling position with the Super DIRTcar, DIRTcar Racing or the World of Outlaws series, please submit your resume here.

Future Notification - Marketing

If you are interested in being considered for a future position in sales, marketing or the creative field with World Racing Group (including DIRTcar Racing and World of Outlaws), please submit your resume here.

Future Notification - Other Positions

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